RETURN, REFUND AND CANCELLATION POLICY

Last updated: August 30, 2026

Website: www.mishramachineworks.com
Business Name: Mishra Machine Works

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1. OVERVIEW & SCOPE At Mishra Machine Works (“we,” “us,” or “our”), we take pride in delivering
   high-quality custom electronic components, assembled hardware modules, and
   handcrafted wooden products.

Because the majority of our catalog consists of made-to-order, custom-machined,
or specialized technical items, this policy clearly outlines the terms governing
order cancellations, returns, replacements, and refunds.

By placing an order on www.mishramachineworks.com (the “Site”), you agree to the
terms outlined below.

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2. ORDER CANCELLATION POLICY
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2.1 Standard / Ready-to-Ship Products:

• Orders for standard, off-the-shelf items may be cancelled within 12 hours of
  order placement or before the shipment is dispatched (whichever occurs first).
• Once a shipping tracking number has been generated or the order has been handed
  over to the courier, the order cannot be cancelled.

2.2 Custom, Bespoke & Made-to-Order Items:

• For custom electronics, custom PCB fabrication, custom laser engraving, and
  made-to-order wooden products, work and material preparation commence quickly
  after order placement.
• Cancellations for custom orders are ONLY permitted within 4 hours of payment.
  Once production, machining, component procurement, or engraving has begun,
  custom orders CANNOT be cancelled or refunded.

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3. RETURN & REPLACEMENT POLICY
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3.1 Eligibility Window (48-Hour Reporting):
We inspect and test our items prior to dispatch. However, if your product arrives:

• Physically damaged in transit,
• Functionally defective on arrival (dead-on-arrival / DOA), or
• Incorrect item sent,

you MUST notify us within 48 hours of delivery by emailing us at
mishramachineworks@gmail.com with:

1. Your Order ID and contact information.
2. Clear photos and/or an unboxing video showing the shipping label, packaging,
   and the defect/damage.

Claims submitted after 48 hours of delivery cannot be entertained.

3.2 Resolution Process:
Upon validating your claim, we will arrange a reverse pickup (where serviceable)
or request you to safely courier the item back. Once inspected:

• We will provide a free replacement or repair of the defective item.
• If a replacement cannot be provided (e.g., component out of stock), a full refund
  or store credit will be issued.

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4. NON-RETURNABLE & NON-REFUNDABLE ITEMS
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Returns, replacements, or refunds will NOT be accepted under the following
circumstances:

• Natural Wood Variations: Natural differences in wood grain, subtle knots,
  color tones, or seasonal micro-expansion/warping inherent to solid timber.
• User-Induced Electrical Damage: Electronics subjected to incorrect voltage,
  reverse polarity, short circuits, improper soldering, overcurrent, or ESD.
• Unauthorized Modifications: Any item that has been altered, re-soldered,
  re-flashed with unauthorized firmware, disassembled, or physically modified.
• Customer-Provided Specification Errors: Errors in dimensions, custom vector
  graphics, circuit schematics, or text engraving provided by the buyer.
• Normal Wear and Tear: Damage resulting from misuse, poor storage, exposure
  to moisture/water, or extreme environmental conditions.

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5. REFUND PROCESS & TIMELINES
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• Mode of Refund: Approved refunds will be credited back to the original payment
  method used during checkout (Credit/Debit Card, Net Banking, UPI, or Wallet).
• Processing Timeline: Once the returned item is received and approved at our
  facility, your refund will be initiated within 3 to 5 business days.
• Settlement Time: Depending on your bank or payment gateway provider, the
  refund amount typically reflects in your account within 5 to 7 business days
  after initiation.

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6. SHIPPING COSTS ON RETURNS
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• If the return is due to our error (wrong item sent) or validated transit damage /
  manufacturing defect, Mishra Machine Works will cover all return shipping costs.
• In cases of approved discretionary returns (if explicitly granted in writing),
  the customer is responsible for safe return shipping and packaging costs.

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7. CONTACT US FOR SUPPORT
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To initiate a cancellation, report transit damage, or inquire about a return,
please reach out to us:

Business Name: Mishra Machine Works
Address: 35, Lakshmi Parisar Phase – 1, Bawadia Kalan,
Bhopal, Madhya Pradesh – 462039, India
Email: mishramachineworks@gmail.com
Phone: +91 8989538973
Website: https://www.mishramachineworks.com